FAQs

What currency are the prices listed on the site?
All prices are in USD. 

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at Contact@thevegilante.org

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own cost, but once we have received the product we will refund the full amount of your original purchase. Please Include your full name and order number with the returned parcel.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty before it has been shipped out to you. If the item has already been sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email to correct the error. Once you double check if the address given is wrong, kindly notify us via email at Contact@thevegilante.org If the shipping address is wrong we can try to help change the address to the correct one within 24 hours. No refund can be issued after the 24 hours of an incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make this world a more awesome place! Please send an email to Contact@thevegilante.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the issue clearly.

Thanks!

JOIN THE VEGILANTE ?!